The Customer Is Always Wrong

د.إ60.00

ISBN 9781400247264 SKU: 978-1400247264 Category:

Description

“The Customer Is Always Wrong” is a clever twist on the well-known retail and service industry adage, “The customer is always right.” This phrase flips the original sentiment, suggesting that customers may not always be correct or reasonable in their expectations or behavior. It is often used humorously or critically to reflect situations where customer demands, requests, or complaints are unreasonable or based on incorrect assumptions.

The original phrase, “The customer is always right,” was coined by Harry Gordon Selfridge, the founder of Selfridges department store in London, to emphasize customer satisfaction and encourage employees to prioritize the needs and wants of shoppers. However, in reality, this idealized approach can lead to difficult or toxic situations for businesses and employees who are forced to accommodate unreasonable customer demands.

“The Customer Is Always Wrong” is sometimes used in the context of businesses pushing back against overly demanding customers or situations where a customer’s behavior may be detrimental to the business, employees, or other customers. It can also be seen as a reminder that customers, while important, are not infallible and should not be given unchecked influence.

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.

36
    36
    Your Cart
    Complications of Temporomandibular Joint Surgery
    1 X د.إ881.00 = د.إ881.00
    Traumatic Dental Injuries in Children
    1 X د.إ936.00 = د.إ936.00
    Pediatric Emergency Critical Care and Ultrasound
    1 X د.إ125.00 = د.إ125.00
    American Indian Health and Nursing
    1 X د.إ20.00 = د.إ20.00
    Ultrasound A Core Review
    1 X د.إ200.00 = د.إ200.00
    Advanced Ceramics for Dentistry
    1 X د.إ25.00 = د.إ25.00
    Placeholder
    The Asmbs Textbook of Bariatric Surgery
    1 X د.إ823.00 = د.إ823.00
    Hugo and Russell's Pharmaceutical Microbiology
    1 X د.إ123.00 = د.إ123.00
    MRI of the Rheumatic Spine
    1 X د.إ1,003.00 = د.إ1,003.00
    Operative Techniques Shoulder and Elbow Surgery
    1 X د.إ1,734.00 = د.إ1,734.00
    Biochemistry For Dummies 3rd Edition
    1 X د.إ100.00 = د.إ100.00
    WHO Classification of Skin Tumours 4th Edition
    1 X د.إ125.00 = د.إ125.00
    Digital Restorative Dentistry
    1 X د.إ869.00 = د.إ869.00
    Sinusoidal Cells in Liver Diseases
    1 X د.إ970.00 = د.إ970.00
    Handbook of Nanoencapsulation
    1 X د.إ655.00 = د.إ655.00

    Add to cart